Analytics, Data Science and Data Strategy. BI and Analytics Governance. Leading the development and progression of the BI and Analytics team. Leading data interpretation, insight, and analysis as to its relevance to the business. Alignment of BI and analytics work with business priorities. Delivery of data and analytics driven projects. Management of BI and Analytics stak

Responsible for the completion, review and filing of State Gaming Tax Returns for BetMGM. Support the Regulatory Reporting Senior Manager to ensure the firm is compliant with all gaming tax rules and internal controls across all relevant jurisdictions. Automate and refine existing Gaming Tax related operational and compliance processes. Become knowledgeable in BetMGM's re

Monitor sports betting markets and make quick, informed decisions to accept, adjust, or reject bets based on risk management principles and market analysis. Implement effective risk management strategies to ensure the sportsbook operates within acceptable risk parameters. This includes adjusting betting limits, analyzing exposure, and managing liabilities. Stay abreast of

Strategy Development Collaborate with cross functional teams to develop and implement a comprehensive fraud and risk management strategy aligned with business objectives. Stay abreast of industry trends, emerging threats, and technological advancements to continually enhance fraud prevention measures. Product Leadership Lead the product development lifecycle for fraud and

Operate various closed circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious a

Own the roadmap of competitive & engaging market offering for the Sports Trading Product Platform across Digital and Retail Work closely with third party data providers to ensure requisite data is sourced, integrated, and supports internal tools and external consumer facing product. Ensure your initiatives and backlog are prioritized in sync with the business and product

Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing pr

Develop and implement ASO strategies and related activities to improve organic impressions from app store searches across both iOS and Google Play Store Perform app store audits, competitor analysis, and identify areas for improvement Ensure that app store metadata is optimized in line with best practices Optimize the conversion of the store's presence, including leading

Develop a comprehensive understanding of the personal data BetMGM collects, uses and stores. Work cross functionally to proactively mitigate risk associated with current and emerging privacy related laws and regulations in the United States and Canada. Manage outside counsel to address issues relevant to privacy related laws and regulations. Review products, features, pla

Analyze, track, and monitor various poker fraud patterns as it relates to Poker and report to the Poker Team with any critical observations including Money/Chip Dumping Collusion Bots RTA Tools usage Bonus Abuse Multi Accounting Detect, investigate and be an analytical problem solver Work according to set priorities and current business needs Report incidents, bugs and ma

The core responsibilities of this role are Workflow and Stakeholder Management Tracking campaign progress using Workfront, ensuring alignment on requests from stakeholders, making recommendations based on resource requirements and system capabilities, understanding prioritization of requests, and communicating status updates and timelines QA & Testing Ensuring that system

Maintain coordination with our overseas operations and content teams on day to day tasks, promotion testing and meeting project deadlines. This is a great opportunity to work alongside a dedicated team supporting CRM, and to gain valuable exposure to project lead responsibilities Work with Campaign Managers to establish clear objectives and goals for each campaign, from t

Work to maintain and improve current service levels through managing the performance of the Risk & Fraud team and providing best in class service to our customers Perform monthly Productivity and Quality evaluation on all agents, providing guidance/training and ensuring quality of work Communicate and implement Performance Improvement Plan (PIP) for qualifying agents Esta

Understand, develop and maintain Key Performance Indicators (KPIs) and Service Level Agreement (SLA) metrics for Risk Operations. Establish benchmarks and performance standards to measure the effectiveness of risk mitigation strategies by working directly in our data system. Monitor the chargeback ratio regularly to ensure compliance with established standards and regulat

Support the maintenance of real time, historical and customer reports, and analyze trends in a timely manner to improve the efficiency and effectiveness of agent queue adherence with regards to the forecasts provided to you Monitor contact center performance and make real time staffing adjustments across multiple queues to ensure that service goals are met Optimize the us