Provide professional services such as consultation, software readiness, and education to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis of client busines

Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved. Analyzes data reports, forms, and web technologies commensurate with level of training and understanding. Determines whether to resolve issues personally or to refer to a more experience team member. Reads and writes SQL to resolve basic issues. Responsi

Identify and generate leads, schedule Account Executive presentations through cold calling and relationship building and support other sales initiatives Collaborate with Account Executive to assure follow up and support to client leads is timely and thorough Meet monthly goals in accordance with the business plan Attend tradeshows and conferences as needed Work with Accou

Configure, monitor, and manage SQL databases, servers, and processes. Troubleshoot and resolve database related issues affecting application performance. Proactive performance tuning, automation, and providing robust application support. Analyze, solve, and correct issues in real time. Configure and manage database replication/Log shipping solution for HA/scalability/DR.

If you have the following competencies, we want to talk to you Strong desire to work with a team that has common goals Passion for helping clients and building rapport Desire to work in a fast paced environment where every day offers diverse questions Aptitude for problem solving and thinking out of the box. Provides inbound support to resolve client inquiries and problem

Setting up new projects and amendments in Changepoint PSA Updating and maintaining professional services backlogs Validating project setup, including billing schedules in Softrax Initiating client billings Processing of change orders Performing project audits to ensure timely revenue recognition Administration of the non bill process Updating of knowledge items in Changep

What you will do... Communicate & Engage Independently engage with our division partners across disciplines cloud operations, implementation, release management, and support to create a common vision of success and maintain alignment of goals and deliverables. Coordinate with partner teams to ensure alignment of product roadmaps and schedules Communicate with senior leade

Work with the Corrections Solutions teams to manage information flow between internal teams, partners, facility staff, and third party contractors. Become familiar with business requirements, support team contacts and other application specific background information. Work with Sales, Support, and Project Management teams to complete facility walkthroughs, installation, a

Implement tooling to monitor AWS EKS based systems focusing on performance, reliability, and scalability. Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale. Leverage cloud technology and platform capabilities to provide operationally sustainable solutions that are robust and cost eff

Perform software installation and upgrade services for new and existing Tyler clients through scheduled project appointments with a defined scope of work Configure application, database, and web servers with Tyler and 3rd party software Provide technical overviews to clients Document results of work performed Qualifications IT / computer related experience, including but

Proactively communicate and collaborate with external customers and internal team members to identify, analyze, and document user stories and deliver artifacts such as requirements configuration design documents, data migration plans, and specifications, etc. Act as the project expert regarding requirements elicitation, documentation, analysis (including gap analysis), an

Masterfully construct and lead a dynamic sales force to introduce our innovative public safety solutions to the public sector market. Attain expert level proficiency in Tyler's public safety products and strategic market positioning. Display exemplary leadership in guiding, empowering, and backing a sales team to achieve and surpass sales objectives. Architect and deploy

The Software Support Representative must be able to Communicate professionally, clearly, and appropriately with clients and coworkers. Determine the urgency of issues for each client and their placement in the prioritization of issues for their entire group of assigned clients. Solve problems effectively in an ever evolving environment. Demonstrate proficient knowledge of

Front End Developer The Front End Developer role focuses on the front end of applications, working with our back end engineers to build out user interfaces. Candidates should possess a strong focus on user experience and have a great eye for clean, thoughtful design. This position will be utilizing the latest web technologies to help develop the next generation of web app

Work with internal and external customers on resolving complex technical issues. Participate in diagnosing, analyzing and troubleshooting code, documenting and implementing functionally appropriate, technically sound, and well integrated application systems. Assist Support Specialists, Implementation Specialists, and Project Managers in establishing issue priorities to en