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BDC Agent/ Cashier/Customer Care Agent/Phone Calls/Follow up We are looking for an energetic team player to join our service department. The primary tasks of the BDC agent are, but not limited to Communicating effectively by telephone and email with customers, (this will include both inbound and outbound communication), and to schedule a bona fide appointment. The candidate must have the ability t
Posted Today
The Client Service Center Agent ensures delivery of excellent customer service through prompt, professional, and accurate account of inquiries, and then provides thorough and clear resolutions. He/she is the first point of customer contact (Tier 1) for general questions (fulfillment issues, functionality, reporting, etc.,) and refers and escalates unresolved issues to designated contacts. Responsi
Posted Today
As a Specialist in our Contact Center, you will respond to public inquiries related to Substance Abuse & Mental Health concerns. Your role is critical in providing a public health service to our community. You will often be conducting online literature searches via the Internet and approved online software and making resource referrals, as appropriate, to the inquiries received. While direct super
Posted Today
The Dispatcher works within the police department's Emergency Communications Center. S/he is responsible for receiving all emergency 911 calls and non emergency calls made to the department, and is responsible for providing dispatch services to the Police Department using a computer aided dispatch (CAD) system. Supervision is provided by a Communications Supervisor or Assistant Communications Supe
Posted Today
Agile Defense has an immediate, funded opportunity for a Call Center Analyst to support our mission critical customer in Arlington, VA. DUTIES Provide day to day technical assistance to high level end customers via phone, email and walk in. Technical and exceptional customer service skills are a must. Support for government and contractor personnel for PC, and associated software packages, remote
Posted Today
Department Patient and Guest Services Schedule Full Time Benefits Eligible (Non Union) AF Shift Day Shift (1) Hours 80 Job Details The Vice President & Chief Patient Experience Officer will drive and foster a culture of patient and family centered care and service excellence, while improving patient & family experience and patient relations across MedStar Washington Hospita
Posted Today
The Customer Support Coordinator is responsible for assisting the Customer Support team in managing partner production support issues and relationships for Surescripts. The individual will need to be process oriented and possess general business operational experience. Responsibilities Process incoming cases to the Customer Support team via Salesforce, telephone, and email to ensure courteous, tim
Posted Today
Coordinate workflow CSR's (on average 5 people) at various locations throughout the network. Build and sustain the talent level in order to meet/exceed the service expectations of the organization. Supervises the day to day activities within the framework of established polices and procedures. Responsible for staffing levels as well as recommending solutions for customer complaints. Coordinates wi
Posted Today
Call Center Operator (with ACTIVE clearance) Job Title Call Center Operator (with ACTIVE clearance) Job ID 26968702 Location Springfield, VA Other Location Description SUMMARY Project Support Services Inc. (PSS) has an immediate need for a 24 hour Secure Communications Center Specialist. This is a high profile position for a prestigious Federal Law Enforcement Agency in the DC Metro area. The cand
Posted Today
National Journal is a premier research and insights company committed to helping organizations effectively navigate Washington. The mission is to equip the thousands of government and business leaders in the nation's capital with the intelligence, insights, and connections they need to save time, increase efficiency, and deliver success. Best known as one of Washington's most trusted media brands
Posted Today
Progressive Technology Federal Systems (PTFS), a leading systems integration company specializing in digital archiving and asset management, content digitization, and library services/solutions, has an opening for a Customer Service Advocate (CSA) Export Control Policy Officer in Fort Meade, MD. Duties Staff, coordinate, and format letters. Prepare letters for final signature. Prepare other docume
Posted 6 days ago
Works on assignments that are moderately difficult, requiring judgement in resolving issues or in making recommendations. Using a computerized system, responds to customer inquiries, while typing information in a call center environment. May perform one or more of the following Responds to telephone inquiries and complaints while typing information in a call center environment Gathers information,
Posted 7 days ago
Oversees all aspects of the Call Center Unit. Ensures Call Center Unit contractual requirements are met or exceeded. Reviews, revises and implements policy and procedure for the Call Center Unit according to the contract. Major Responsibilities Provides Leadership role to the Call Center Unit. Develops staff for peak performance through mentoring and coaching Employee relations Maintains optimum s
Posted 4 days ago
Progressive Technology Federal Systems (PTFS), a leading systems integration company specializing in digital archiving and asset management, content digitization, and library services/solutions, has an opening for a Customer Service Advocate (CSA) Corporate Policy in Fort Meade, MD . Duties Format NSA/CSS policies, manuals, policy memorandums, and other formal NSA/CSS policy documents. Prepare fin
Posted 6 days ago
Brief summary of duties Assist in the acquisition and retention of customers for on site community and video remote interpreting services Assure effective daily operations by negotiating with and communicating with clients, inputting job requests accurately and efficiently, coordinating interpreter schedules and providing superior customer service Ensure the highest quality customer experience pos
Posted 12 days ago
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