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Datawatch Systems Inc. has an immediate career opportunity for a Central Station Monitor for the listed available shift. This high volume, in and out bound call center position provides support for alarm monitoring and access control calls received within the Central Monitoring Station (CMS). Other duties as assigned. Bethesda headquarters is Metro accessible. Excellent pay and Benefits. All appli
Posted Today
will include the following Work with client to determine contact center and other service operational strategies by conducting needs/ performance assessments, capacity planning, and cost/benefit analyses; and defining user requirements and productivity, quality, and customer service standards. Maintain and improve contact center and other service operations and enhance customer satisfaction by mon
Posted Today
This position is responsible for oversight and supervision of the daily operations and activities of a fast paced, high volume call center operations. Incumbent ensures that customer callers are 100% satisfied with quality customer service which creates a positive image and results in meeting Metro's strategic goals and objectives. Incumbent manages team performance by conducting quality monitorin
Posted 2 days ago
• Lead and direct the work of the Call Center Team. • Monitor and track Remedy tickets to ensure that Service Levels are met and high quality customer service is maintained. • Prioritize Remedy tickets to maintain and optimize all available resources. • Coordinate with team to ensure rapid response times and follow up with customers. • Ensure that all VIP calls are respond
Posted 2 days ago
Covance Patient Access Advocate Job Location(s) US MD Gaithersburg Job Number 2018 20410 Job Category Administration/Clerical Position Type Full Time Job Overview A career at Covance provides our employees the unique opportunity to make an immediate impact and difference in our patient’s lives. Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented wo
Posted 2 days ago
Job Description As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We provide almost half of the nation's blood supply, as well as humanitarian relief at home and abroad. We turn compassion into action through the care we provid
Posted Today
Please note this is a temporary seasonal assistance position for the summer months ONLY. Position will be full time while working. Must be able to start on or around June 25th and end on or around August 8th. Dates are subject to change based on need of department. Summary/Objective To provide excellent customer service and respond to customer requests to be directed to specific employees/departm
Posted 3 days ago
Industry Practice Leader Contact Center The Industry Practices team at Appian is a growing part of our sales organization with Practice Leaders already in place for several industries. We are expanding this team and seeking a Practice Leader for our rapidly growing contact center business. As the Industry Practice Leader Contact Center, you will have overall responsibility for ensuring client succ
Posted 9 days ago
Recognized by the city of Alexandria as a Gold Employer, State Department Federal Credit Union is committed to providing the very best in opportunity and professional development. Headquartered in Alexandria, Virginia with assets exceeding $1 billion dollars, we recognize that our people make it happen. We are dedicated to attracting and retaining top talent to ensure our continued success. Our le
Posted Today
Talend is hiring a Customer Success Architect based around Central East Coast to fill a unique position that serves our strategic customers, delivers on the latest innovative approaches to product usage all with the key goal of driving adoption. The Customer Success Architect will work with Customer Success Managers to ensure our customers are empowered to use the Talend software in the most optim
Posted 2 days ago
, looking to disrupt the status quo in meaningful ways. We act with integrity , showing respect for all and demonstrating our commitment to ethics We value collaboration and work as a team to accomplish goals We elevate creativity , and support curiosity to reimagine the use of technology We have a strong work ethic , and seek continuous improvement in all we do We embrace philanthropy , working t
Posted 11 days ago
Works on assignments that are moderately difficult, requiring judgement in resolving issues or in making recommendations. Using a computerized system, responds to customer inquiries, while typing information in a call center environment. May perform one or more of the following Responds to telephone inquiries and complaints while typing information in a call center environment Gathers information,
Posted 10 days ago
Description SmithBucklin, a 100 percent employee owned association management company, is looking for an entry level Customer Relations Representative to join our Healthcare & Scientific Industry Practice in Washington, DC. The Healthcare & Scientific unit offers unmatched association expertise and specific knowledge of the issues, challenges and actions distinctive to the changing healthcare en
Posted 11 days ago
Must have an active/current TS/SCI with Polygraph. A minimum of 12 years of experience in performing intelligence analysis and/or reporting activities for an Intelligence Community customer. Managing Technical Task Order (TTO) cost, schedule, resources, risk, and technical performance. Tracking and reporting project performance to the PM. Managing TTO staffing and preparing Monthly Status Reports
Posted Today
Recognized by the city of Alexandria as a Gold Employer, State Department Federal Credit Union is committed to providing the very best in opportunity and professional development. Headquartered in Alexandria, Virginia with assets exceeding $1 billion dollars, we recognize that our people make it happen. We are dedicated to attracting and retaining top talent to ensure our continued success. Our le
Posted Today
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