Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Development Supports 1LOD risk reporting process, including credible challenge on data sources and methodologies. Partners with Risk Owners and other BRCO team members to support development of KRIs and provides structure for reporting. Reporting Supports 1LOD colleagues on how to tailor risk reporting (e.g., frequency, level of granularity) for the intended audience. Ens

Business Partnership Provides leadership and coaching to 1LOD to proactively identify and effectively manage risks. Translates and educates 1LOD to enable and drive business relevant implementation of Second Line of Defense (2LOD) risk management frameworks, policies, taxonomies, and inventories. Drives two way collaboration across 1LOD and 2LOD; liaise between 1LOD and 2

Business Partnerships Develops and maintains partnerships with the Line of Business process owners to provide end to end thought leadership through strategic consulting and providing expertise in control design that can lead to early identification and sustainable mitigation of risks. Inquiries about and builds deep familiarity with critical Line of Business processes to

Development Provides oversight 1LOD risk reporting process, including credible challenge on data sources and methodologies. Partners with Risk Owners and other BRCO team members to drive development of KRIs and provides structure for reporting. Reporting Advises and provides expertise to 1LOD colleagues on how to tailor risk reporting (e.g., frequency, level of granularit

Collaborates with 1LOD on risk management frameworks, tools, regulatory requirements and how to build and maintain internal controls Provides leadership and coaching to 1LOD to proactively identify and effectively manage risks. Translates and educates 1LOD to enable and drive business relevant implementation of Second Line of Defense (2LOD) risk management frameworks, pol

Translates and interprets corporate testing policies and participates in the implementation of overall independent testing program for the Line of Business (LOB). Adheres to a defined testing schedule and provides periodic updates on progress. Provides guidance to other team members supporting the engagement. Establishes strong relationships with business partners and oth

Business Partnerships Develops and maintains partnerships with the Line of Business process owners to provide end to end thought leadership through strategic consulting and providing expertise in control design that can lead to early identification and sustainable mitigation of risks. Inquiries about and builds deep familiarity with critical Line of Business processes to

Business Partnerships Develops and maintains partnerships with the Line of Business process owners to provide end to end thought leadership through strategic consulting and providing expertise in control design that can lead to early identification and sustainable mitigation of risks. Inquiries about and builds deep familiarity with critical Line of Business processes to

Risk Identification Governs, educates, and drives 1LOD (Assessment Unit (AU) Owner) accountability for identifying and categorizing risks. Applies knowledge of the business to ensure that 1LOD colleagues capture relevant and meaningful risks. Reviews internal and external environment to identify risks expected. Credibly challenges 1LOD colleagues on quality and completene

Partner and liaise with First Line of Defense (Business Control Officer, Process & Control Owners, and AU Owner), Second Line of Defense, and other risk partners to ensure RCSA program elements are adhered to are executed in accordance with RCSA policy and framework. Facilitate the RCSA process across various business units, ensuring that risks and controls are comprehens

Partner and liaise with First Line of Defense (Business Control Officer, Process & Control Owners, and AU Owner), Second Line of Defense, and other risk partners to ensure RCSA program elements are adhered to are executed in accordance with RCSA policy and framework. Facilitate the RCSA process across various business units, ensuring that risks and controls are comprehens

Strategy Partner with corporate functional leaders and execute a technology strategy that will enhance overall business capabilities. Stay abreast of technology industry trends and best practices. Continuously transform the organization to increase efficiencies and reduce overall expense. Partner with innovation team to test and learn emerging technology and its viable ap

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que