Location Manager - Hopkins Student Center
Baltimore, MD 
Posted 30 days ago
Job Description

We seek a highly motivated and experienced Location Manager - Hopkins Student Center to join our team as Location Manager for Johns Hopkins University. This role oversees all aspects of the food service operations within our brand-new Hopkins Student Center ensuring exceptional quality, service, and customer satisfaction. The ideal candidate will possess strong leadership skills, a keen eye for detail, and a passion for delivering an outstanding dining experience to the University community.

The Hopkins Student Center Location Manageris part of Hopkins Dining within the Division of Student Affairs. The ideal candidate will be responsible for enhancing the student experience by providing quality retail dining services to students, faculty, staff, and visitors. This position reports to the Director of Dining Retail Operations and shares the commitment to creating an environment that enhances the dining experience of Hopkins students and supports the University's academic mission. The university's goal is to be one of the top dining programs in the country.

Hopkins Dining manages a self-operated program with retail and residential operations in seven Homewood and Peabody campus locations. JHU will be expanding the footprint of dining with the addition of the Hopkins Student Center, SNF Agora Institute, and an expansion of the Ralph O'Connor Recreation Center.

Specific Duties & Responsibilities

  • Develop and implement strategic plans to achieve operational excellence, meet financial targets, and exceed customer expectations.
  • Establish and maintain standardized operating procedures for food preparation, presentation, and service, in accordance with industry best practices and regulatory requirements.
  • Ensure compliance with food safety standards, sanitation guidelines, and health regulations to uphold the highest levels of cleanliness and hygiene.
  • Foster strong relationships with campus stakeholders, including students, faculty, administrators, and external vendors, to enhance the overall dining experience and support campus initiatives.
  • Stay abreast of industry trends, emerging technologies, and customer preferences to improve food service offerings and enhance customer satisfaction continuously.
  • Prepare regular reports, analyze key performance metrics, and present findings to senior management to inform decision-making and drive continuous improvement initiatives.
  • Assist in the general dining administration at the HSC, including establishing and implementing policies and procedures, personnel administration, and crisis management.
  • Oversee the day-to-day retail operations of the Hopkins Student Center.
  • Manage third-party food vendor contracts for all HSC vendor partners.
  • Assist with retail marketing efforts and work with the Hopkins Dining marketing team to ensure the messages are appropriate for the Campus Community.
  • Monitor the financial performance of all retail operating units in the Hopkins Student Center.
  • Collaborate with key members of Hopkins Dining to ensure food safety, customer service, and nutrition procedures are followed by our partners.

Leadership and Internal Relationship Building

  • Uses engagement strategies to recognize, motivate, and celebrate individuals and operators delivering outstanding performance throughout the location.
  • Promotes a cooperative work climate, maximizing productivity and morale.
  • Displays a positive attitude towards team members.
  • Mentor vendor partners to develop their skills and leadership abilities.

Facilities, Safety, and Maintenance

  • Oversee all repair and maintenance programs for HSC retail operations including preventive maintenance.
  • Assist in the oversight of safety and security initiatives.
  • Liaison with multiple JHU internal partners including but not limited to Facilities & Real Estate and JHU Security.

Contract Administration

  • Manage the day-to-day relationship with third-party dining contractor(s) assuring all operations, food preparation, customer service, food variety, and quality are done at the highest level.
  • Ensure and measure compliance with food standards, sanitation, operational hours, financial terms, and any other measurable objectives for HSC vendor partners; intervention may be necessary at times to protect the University.
  • Develop a program of inspection, reporting, correction, and re-evaluation of the dining contractors.
  • Enforce adherence to federal, state, and local laws and regulations concerning the delivery of a food service program.
  • Develop action plans and goals for correction of any partner's non-compliance with food service agreements.
  • Disseminate feedback and assessment data to vendors for improvement and goal development as needed for improvement.
  • Coordinate meetings as necessary with vendor partners to maintain excellence and develop partnership goals for the joint success of the institution and each contractor.
  • Facilitate any contractor transition to ensure uninterrupted service to the University.
  • Collaboratively work on a marketing program for the vendors within the dining program.

Special Knowledge, Skills, & Abilities

  • Proven ability to lead and develop a diverse team.
  • Ability to maintain organization in a changing environment.
  • Exhibits initiative, responsibility, flexibility, and leadership.
  • Able to communicate effectively with the management team, students, and team members.
  • Ability to taste and evaluate food and beverage products.

Additional Information

  • This position is considered essential personnel and will be asked to be on-call via phone as needed during the semester as a point of contact for contract partners and internal parties and may need to report to campus to manage emergencies.
  • This position will also need to execute flex hours (including weekends) to accommodate maintenance and service work or other office events during non-business hours, typically quarterly.

Minimum Qualifications
  • Associate's Degree or Culinary Degree Equivalent.
  • A minimum of 3 years of Food Service Management experience.
  • SERV Safe and Allertrain certification is required and must be obtained within three months of employment if not currently held.
  • Additional related experience may substitute for required education to the extent permitted by the JHU equivalency formula.

Preferred Qualifications
  • Bachelor's Degree preferred.

Classified Title: Food Services Manager
Job Posting Title (Working Title):Location Manager - Hopkins Student Center
Role/Level/Range: ACRP/03/MC
Starting Salary Range: $47,500 - $83,300 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: M-F 10a - 6p Varied with some nights, weekends, and holidays.
Exempt Status:Exempt
Location:Homewood Campus
Department name: Hopkins Dining
Personnel area: University Student Services


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
3+ years
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