Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Director of Design Operations:

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

Who are you?

• You are a highly motivated, experienced Design Operations leader with a passion for driving operational excellence in a world-class design organization.

• You enjoy developing and implementing complex design operations strategies, processes, and tools to optimize team productivity and impact.

• You a great team player who can lead and inspire a design operations team to build a culture of continuous improvement and excellence?

• You have a proven track record of driving operational excellence and ROI in a fast-paced, high-growth technology company.

• You are eager to make a big impact as a global leader and help shape the future of Experience as a Service through world-class design.

As a key member of the design leadership team, you will:

• Develop and implement design operations strategies, processes, and tools to optimize design team productivity, collaboration, and impact.

• Partner closely with design, product, and engineering leaders to align on design execution, quality, and velocity in alignment with the product strategy and roadmap.

• Develop and implement programs and initiatives to promote a growth mindset, encourage risk-taking, and celebrate successes and learnings.

• Partner with HR and other leaders to ensure the design organization's culture and values are reflected in hiring, onboarding, performance management, and recognition processes.

• Provide coaching, mentoring, and development opportunities to help designers grow their skills and advance their careers.

To be successful in this role, you should have:

• 10+ years of experience in design operations, program management, or a related field, ideally in a fast-paced, high-growth technology company.

• Proven track record of driving operational excellence and continuous improvement in a design organization.

• Excellent communication, collaboration, and influencing skills to partner effectively with cross-functional leaders.

• Strong analytical and problem-solving skills to identify opportunities, make data-driven decisions, and implement impactful solutions.

• Ability to thrive in a dynamic, ambiguous environment and adapt to rapidly changing business needs.

If you are passionate about design, driven to excel and eager to make a big impact at a global leader, we want to hear from you! Join our team and help shape the future of customer experience.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link:https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.