Please contact your Administrator to change your authorization settings.
Position: Jr. Classified Support Technician
Location: Albuquerque, NM
Salary Range: $23.83 - 26.83 per hour
Clearance: Active Q Clearance
KeyLogic is seeking a Jr. Classified Support Technician to support the IT program at a major national laboratory.
Provide end-user support with processes for managing and delivering services that are ITIL conformant. Resolve incidents, service requests, and problems associated with service failures or degradations that are related to hardware and software computing devices (including mobile equipment). Additionally, support multi-user rooms (e.g., Skype rooms, classrooms) and video and collaborative technologies.
Computer Field Services provide second-tier, desk-side computer support of computing hardware and software in NM, CA, D.C., and NV. Support is provided in both the unclassified and classified arenas, across the general campus, including in high-security buildings (HSBs).
The operating systems supported include approved and authorized versions of MS Windows, MacOS, and Linux (RHEL, Ubuntu). The hardware supported includes laptops, desktops, thin/zero clients running desktop-as-a-service (DaaS), virtual-desktop infrastructure, and associated peripheral devices.
Responsibilities:
- Respond to service requests & incident management services, generated by the Service Desk & by customers. Serve as the point of escalation for technical issues encountered-but-unresolved by the Tier I & Tier II Technicians.
- Resolve more complex issues escalated from the Service Desk & reported by the computing customer.
- Provide set up & medium-to-advanced troubleshooting of video conference equipment.
- Provide basic to advanced desk side support & troubleshooting skills for Windows & software applications. System administration for Windows desktop.
- Mac OS & application experience a plus.
- Troubleshoot virtual desktops as required.
- Test application compatibility & support cyber initiatives.
- Other duties as assigned
Qualifications:
- High School Diploma and a minimum of 2 years' experience in IT Support
- U.S. Citizenship is required per contract, with an active DOE Q clearance
- Intermediate-to-advanced MS productivity suite & collaborative applications expertise (e.g. Office, Access/SQL, Visio, SharePoint, etc.)
- Intermediate-to-advanced desktop support & trouble shooting skills for Windows, Mac, Linux/Unix OS & applications (includes both classified & unclassified support).
Desired:
- Associate's Degree or Bachelor's Degree in related field.
- CompTia Certifications, such as A+ or Network+ are desired.
- Microsoft Certifications, such as MCSA Windows is desired.
- Apple Certifications, such as ACSP or JAMF Certs are desired.
About KeyLogic:
Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service.
KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world.
We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.
All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer.
NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.
KeyLogic Systems is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled.