Department: Fiscal Services - Student Accounts Office
Classification: Financial Svcs Specialist 1
Job Category: Classified Staff
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: On-Site Required
Pay Band: 04
Salary: Starting at $55k, commensurate with education and experience
Criminal Background Check: Yes
Financial Background Check: Yes
About the Department:
The Student Accounts Office provides professional, efficient, and effective payment, deposit, and receivable collection services to students, parents, faculty, and staff; and maintains internal controls to ensure associated financial transactions are accurately processed and proper records are maintained.
About the Position:
The Cashiering and ALM Operations Manager directs departmental activities in a manner that applies policies fairly, maximizes service, and ensures procedures support fiscal responsibility and accountability.
Responsibilities:
- Leadership:
- Responsible for the supervision of the Cashiering and Account Loan Management teams to deliver exemplary service to students, as well as internal and external customers;
- Ensures staff is knowledgeable with office policies and procedures and committed to the highest level of customer service;
- Responsible for all aspects of performance management including training, goal setting, monitoring and delivery of work efforts, and providing feedback through verbal updates and written performance reviews to the teams; and
- Adheres to legal and university policies and procedures and undertakes disciplinary actions as needed.
- Compliance and Financial Controls:
- Responsible for financial controls in cashiering, bank deposits, Perkins and other loan programs, and collections;
- Develops and maintains a program that reduces defaulted student accounts write-off cost by focusing on earlier identification and intervention of "at risk" accounts before the start of the collection process;
- Monitors and evaluates operational effectiveness, and effects change required for improvements;
- Enforces Commonwealth Accounting Policies and Procedures (CAPP) Manual and Virginia Code requirements regarding past due receivables thereby managing risk and ensuring proper fiscal stewardship of University resources; and
- Ensures loan programs are maintained following Department of Education Title IV regulatory requirements.
- Monthly Clearing Account Reconciliations:
- Assists General Accounting with completing research related to clearing account reconciliation; and
- Meets internal deadlines set for reconciliations.
- Other related duties as assigned.
Required Qualifications:
- High school diploma or equivalent;
- Demonstrated supervisory experience;
- Knowledge of financial management;
- Effective communication skills, both written and verbal;
- Effective account reconciliation skills;
- Ability to prepare reports and documentation;
- Ability to interpret and apply policies and procedures, and develop and implement new policies and/or rules;
- Ability to use automated accounting and/or financial computer systems;
- Ability to supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions, and making employment recommendations; and
- May need to work during University Holiday leave.
Preferred Qualifications:
- Bachelor's degree in a related field;
- Demonstrated supervisory experience in a financial or accounting organization;
- Understanding of the higher education landscape and experience helping students navigate financial systems to successfully persist in their studies;
- Knowledge of collection laws and the ability to develop effective collection strategies; and
- Ability to manage difficult conversations with debtors.
Instructions to Applicants:
For full consideration, applicants must apply for Cashiering and ALM Operations Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume.
Posting Open Date: April 30, 2024
For Full Consideration, Apply by: May 14, 2024
Open Until Filled?: Yes