At i360technologies, we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few reasons that i360 is a great place to build your career. Founded in 1999, i360 is a growing GOVCON professional services company looking for motivated individuals excited to embrace a fast-paced environment while applying strategic problem-solving skills, excellent work ethic, and positive energy to an already first-class team. You have a home with us if you enjoy solving complex business problems through business consulting and technology implementation. At i360, we offer unlimited professional growth and career possibilities.

Responsibilities:

• Support the Help desk, including resolving deployed Agency functional issues and elevating defects and change requests through the Configuration Management process.
• Document Help desk trouble tickets in the help desk ticketing tool (Remedy) and leverage the tool to create help desk metrics and frequently asked question (FAQ) guides.
• Analyze and resolve reported help desk problems.
• Triage problems to determine potential causes and to resolve or escalate issues as appropriate.
• Develop and conduct functional help desk training sessions for help desk team members.
• Ability to Plan, coordinate, and provide cut-over activities for transitioning new customers into the production environment and post-production support.
• A good understanding of all components of the G-Invoicing Intragovernmental Transaction (IGT) process, specifically for the Requesting Agency.
• In-depth knowledge of Intragovernmental transaction integrations to Oracle Contract Lifecycle Management (CLM).
• Ability to provide solutions to G-Invoicing issues in the Production environment.
• Hands-on experience simulating G-Invoicing scenarios in a QAC environment and advising users about available options.
• Basic understanding of all the features provided by G-Invoicing and dependencies, including the new ones like 7600EZ.
• Provide leadership and expertise to analyze, troubleshoot, and recommend break-fix solutions and improvements based upon "best practices" and R12.2.7 functionality for the following CLM business process flow areas and tasks:
  • Manage iProcurement Requisitions and Amendments
  • Manage Requisitions and Awards Approval Processes
  • Workload Assignments
  • Manage Solicitations and Solicitation Templates
  • Manage Contract Awards of all Types.
  • Contract Modifications and Post Award Administration
  • Process CLM Receipts, Acceptance & Return
• Document all recommendations, requirements, design, configurations, meeting notes, test scripts and results, and project issues as needed.

• 6 years of CLM and Oracle Federal Financials experience.
• A minimum of 6 years of functional experience in implementing Oracle R12 Federal Financial (CLM, iProcurement, Purchasing, and Payables) applications with an emphasis on analysis, implementation, and problem resolution is required.
• Strong Oracle Procure to Pay and CLM experience.
• Solid working knowledge of federal acquisition processes.
• Demonstrated strong analytical skills and problem resolution with prior experience working to analyze, troubleshoot, and resolve service requests within the Oracle E-Business Suite.
• O&M support of Oracle CLM.
• Update daily work log.

• Bachelor's degree or equivalent related experience: Candidates should hold a bachelor's degree or equivalent related experience in the field.
• Demonstrated excellent communication and customer service skills: The candidate must have a proven track record of providing outstanding customer service, demonstrating empathy, patience, and the ability to address customer needs effectively.
• Proficient in Microsoft Word, PowerPoint, and Excel: Proficiency in Microsoft Office suite, including Word, PowerPoint, and Excel, is essential for this role.
• Demonstrated ability to work independently with minimal supervision: The candidate should be self-motivated and capable of managing their workload effectively with minimal supervision.
• Must be able to complete a federal background investigation: Candidates selected for this position must undergo and complete a federal background investigation.
• Must be a US Citizen or have a Green Card: The candidate must be either a US Citizen or possess a valid Green Card.
• Workdays: Monday-Friday: The standard workdays for this position are Monday through Friday.
• Location: Primary Location:Herndon VA | Currently Remote

i360 is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Benefits

• (401k) Matching
• Holidays - Eleven
• Adoption Assistance
• Tuition Reimbursement
• Technology Reimbursement
• Utilization Compensation Plan
• Family Leave, Maternity, Paternity
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)

What You Can Expect from Us

• At i360technologies, we help our employees succeed. Competitive pay, robust benefits for full-time employees, and professional development opportunities are a few reasons that i360 is a great place to build your career.
• Meaningful work.Our employees often tell us that their work gives them a sense of purpose as it supports many federal agencies.
• Leadership that cares.Our leadership team has prioritized creating a culture that appreciates and takes good care of its people. As a result, being an employee of i360 means you are part of the i360 family, and you matter.
• Flexibility.We value work-life balance because we know that happy employees create happy customers

Only Direct Hires - No recruiting or staffing firms' submissions will be considered.