MECU CREDIT UNION

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

MECU is currently searching for our newest team member to join our Call Center as an Account Services Representative I - Outbound.

The weekly schedule for this part-time role will be: Monday, Wednesday, Friday 9am - 2pm. Tuesday, Thursday 12pm - 5 pm. Includes some Saturdays 10am-1pm. Equaling 25-28 hours per week.

$15/hour THIS IS NOT A REMOTE POSITION - you will be working at the Corporate Office located at One South St, Baltimore, MD 21202

RESPONSIBILITIES:

Under general supervision projecting a professional company image through telephone interactions with members. Performs outbound calling efforts and provides quality service to existing members by phone. The quality service provided will be accurate, efficient, and professional to consistently "delight" the member. Ability to survey and educate members. In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services. Must demonstrate excellent phone and communication skills.

QUALIFICATIONS:

• Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required
• Exceptional customer service and interpersonal phone etiquette skills
• Strong computer application skills
• Strong oral/written communication skills
• Must be results oriented
• Quick learner and motivated to be a consistent performer
• Attendance and punctuality are a must

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks.