Hardware and Software Support Specialist
Herndon, VA 
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Posted 6 days ago
Job Description
TS/SCI with Poly
Regular

Valiant is seeking an individual to operate and maintain the software and hardware networks for a USG Customer in the Northern Virginia area. The tasks below are representative of the support required.

  • Provide Tier I and II System Administration and resolutions to customer issues.
  • Provide advanced Tier III and interface with Tier IV vendor support/resolution for complex engineering issues.
  • Provide configuration management for all software and hardware.
  • Patch and update management to include updating documentation and coordination on these activities.
  • Provide Disaster Recovery back-up systems for designated Systems.
  • Perform backup of systems and applications.
  • Perform operation and maintenance of all server and associated peripherals including cabling of fiber and copper connections.
  • Manage the Sponsor's operational lab facility and closet network cabling infrastructure and develop and maintain the cable plan document.
  • Plan, test and install upgrades to all supported applications.
  • Maintain inventory for all hardware and software purchases/licensing.
  • Replace, update, and maintain peripheral desktop equipment and printer equipment to include the physical movement of all devices.
  • Perform user account administration.
  • Provide DNS and IP management.
  • Ensure 24O7 systems availability to maintain system restore requirement of 4 hours.
  • Provide recommendation on optimizing the server environment for performance, security, and robustness.
  • Support Virtual Environment.
  • Maintain printer and printer supplies on all networks.
  • Maintain basic end-user self-help SOP materials at the ready for all applications used.
  • Increase efficiency through implementation of best practices and process automation.

  • A TS/SCI with Polygraph is required.
  • CONUS and OCONUS TDY travel may be required.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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