Claims Professional II

Huntington T. Block (HTB) Insurance Agency, Inc., business group within Aon Affinity is the oldest and largest managing general underwriter of Fine Art Insurance in the United States. Our priority is to help ensure that the insurance needs of our clients are properly served. Aon's vast industry resources support us in creating highly competitive insurance programs specifically designed to meet the insurance needs of our clients.

The Claims Professional manages and is responsible for all aspects of the assigned claim-related operation including the first receipt of notice and the careful monitoring of claims via a diary process. Provides expert handling of customer concerns and is accountable for business results through the effective and timely resolution of claims. Acts as a thought leader creating, maintaining, and managing claims information, statistical data, and trending in support of claims management, client retention, and new business production.

Subject to the eventual, successful candidate's location this is either a virtual and or a hybrid role with the opportunity to work both virtually and in office two to three days a week at our Washington, DC, office.

Aon is in the business of better decisions:

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What your day will look like:

• Liaison facilitating and monitoring the claims process from first notice of loss through the timely settlement and payment of the claim. This includes the set-up of losses, indexing, coding, and timely data entry for all claims in Affinity's AuMine (agency management system).
• Responsible for AuMine claims reports and insurer claims bordereaux.
• Adheres to company standards in terms of professional conduct and leading by example.
• Assigns work, when appropriate and required, to outside Independent Loss Adjusters subject to their abilities and geographic considerations.
• Oversees and coordinates the handling of claims by TPAs and insurer claims personnel in order to help ensure performance standards are met.
• Provides timely notification to HTB's President, in-house Senior Underwriters, and the assigned relationship managers (i.e., Account Managers and Account Executives, etc.) and/or external agents and brokers if any.
• Chairs the standing claims call and prepares meeting memo and implements any actions to be taken following the conclusion of the meeting.
• Delivers quality service to clients/policyholders, internal/external brokers & underwriters, insurers, Independent Loss Adjusters, and other external concerns including TPAs.
• Supports marketing by providing exceptional claims service and timely feedback to the Business Unit Leader on claims issues affecting Business Unit results.
• Adjusts file reserves and approve settlements within authority, if any.
• Keeps current on state regulations and issues, industry activity, and trends.
• Develops and maintains spreadsheets in support of the tracking and development of claims-related statistical data pertaining to cause of loss and loss trends, etc.

Skills and experience that will lead to success:

• At least 3 to 5 years of property insurance claims experience required.
• Technical and business acumen associated with claims resolution skills and knowledge of insurance claims and principles.
• Demonstrated ability to effectively interact with all levels of internal and external business partners.
• Ability to effectively work independently and handle all aspects of HTB claims.
• Technical expertise in the management and timely resolution of insurance claims
• Excellent written and verbal communication skills
• Proficiency in PC office products such as Word, Excel, Powerpoint, and Outlook is required.

Education:

• Bachelor's degree in business or equivalent years of industry experience.
• Property & Casualty broker license is required for must be obtained within six months of hire.
• Adjuster license is a plus and could be required in the future.

How we support our colleagues:

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $75,000 to $105,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

The salary range reflected is based on a primary work location of Washington, D.C. The actual salary may vary for applicants in a different geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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