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Be unstoppable with us!
T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!
The Associate Driver Success Manager serves as the primary support for our drivers and represents the forefront of our brand. Their role involves addressing and resolving driver inquiries, with the ability to escalate matters to the Driver Success Manager when necessary. Additionally, they oversee the functionality of driver hardware, software, and other tools, proactively identifying potential issues. The Associate Driver Success Manager plays a crucial role in driver education about the Octopus platform, analyzing driver feedback to recognize patterns and suggest possible product enhancements. This position is essential for the growth and retention of our driver community, actively engaging with existing driver partners to address questions and feedback. Furthermore, it contributes to maintaining and elevating the distinctive driver culture that positions us as an industry leader.
Responsibilities:
- Provide support for driver inquiries through various channels such as support tickets, emails, and phone calls.
- Summarize and convey prevalent issues and feedback to the management team.
- Evaluate and test incoming hardware/software issues to identify potential bugs or areas that can be improved.
- Monitor and review driver-facing platforms, including the driver app and private Facebook page, for any issues.
- Additionally, handle other duties and projects as assigned by business management as needed.
Education:
- Bachelor's degree or equivalent practical experience required.
Work Experience:
- At least 3 years of relevant experience.
Knowledge, Skills and Abilities:
- Strategic Thinking - Capable of analyzing results and providing strategic plans to drive business growth.
- Communication - Must be an effective communicator to facilitate team goals in an external environment.
- Spanish-speaking or other bilingual skills preferred.
Never stop growing!
T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.