Provider Inquiry Associate/Call Center Representative
Washington, DC 
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Posted 28 days ago
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Job Description
REQUIREMENTS:
  • High School Diploma or equivalent; some college preferred
  • 1-2 years experience in a 'Medical' Call Center - Call Center background
  • Understands Medicaid, Medicare, Medical Insurance and the managed health care industry
  • Knowledge and experience with medical and dental claim forms
  • Lap top/PC and Microsoft Office proficiency
  • Excellent communications skills
  • Personal Characteristics:
    • Excellent attendance and work record; detail oriented 
    • Positive attitude
    • High energy; enthusiastic team player
DUTIES AND RESPONSIBILITIES:
  • Responds to in-coming customer/'provider' inquiries and complaints while entering data in a call center environment.
  • Researches information, resolves issues and explains eligibility claims, appeals, and reprocessing of claims to billing providers; makes outbound calls to providers; logs all customer calls 
  • Returns claims, when necessary, with a write-up, indicating the reason for the return
  • Performs all other duties as assigned

BPC is an equal opportunity employer.

 

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Special Notes/Instructions
The position is located in downtown D.C., within walking distance from the Union Station metro stop.
Job Summary
Company
Business Promotion Consultants, Inc. (BPC)
Start Date
Immediate Opening
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
8 a.m. to 5 p.m.
Salary and Benefits
$21.00 hourly pay
Major medical, dental and vision, STD, LTD and Life and ADD insurance, 401 (k), paid vacation and sick leave, holiday leave, Commuter Transit Benefit
Required Education
High School or Equivalent
Required Experience
1 to 2 years
Required Security Clearance
Other Clearance
Security Clearance Note
OIG, E-Verify, Background Investigation and Drug Screen required
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