THE COMPANY
Integrated Computer Solutions (ICS) is an IT service provider that supports the federal government, along with several state agencies and municipalities. Our employees are skilled professionals who are integral to the success of our customers’ missions. We are trusted advisors whose professional lives are governed by our Core Values of Integrity, Excellence, Grit, Selfless Service, and Getting Stuff Done.
THE POSITION
Serve as the Network Manager for the Joint Staff Support Center (JSSC) Information Technology Support Services (JSSC-ITSS) contract. Responsible for monitoring systems and networks at critical sites, including the Pentagon, to ensure optimal performance and situational awareness for national military Command and Control (C2) systems in the National Capital Region and remote locations.
COMPENSATION AND BENEFITS
We offer a premium base salary with compensation commensurate with experience. We provide a robust benefits package including Tuition Reimbursement, 401K Match, BCBS Health Coverage, and Paid Time Off – EVEN YOUR BIRTHDAY!
RESPONSIBILITIES:
- Responsible for providing technical network monitoring and performance management support of information systems operations for JSSC controlled C2 system and the assets at the JS designated critical and special interest sites. Plan, direct and coordinate Network Monitoring and Management: Oversee technical network monitoring and performance management for specific information systems. Coordinate network operations to ensure reliability and quality transmission.
- Application Administration: Manage and troubleshoot commercial applications within a designated system environment. Document outages and conduct performance analysis to ensure system functionality.
- Technical Support: Collaborate with customers and leadership to address technical issues. Provide system administration support and offer guidance on network performance.
- Problem Resolution: Identify and resolve network problems, keeping management and customers informed. Advise on network performance improvements.
- Enhancement Planning: Plan and implement network upgrades and enhancements. Record outages and conduct system performance evaluations.
- Performance Monitoring: Monitor network, server, and application availability. Collect performance data and identify potential issues using diagnostic tools.
- Incident Management: Troubleshoot network-related incidents and develop strategies for improvement. Document outages and ensure proper notifications.
- System Maintenance: Run batch jobs or scripts to maintain system uptime. Analyze performance data and recommend solutions.
- Coordination: Coordinate with designated sites for performance monitoring and troubleshooting. Assist with SNMP configuration and software installation.
- Judgment and Planning: Exercise independent judgment in achieving contract objectives. Anticipate customer needs and plan system upgrades accordingly.
- Resource Management: Manage resource usage to optimize network availability and minimize costs. Communicate effectively with users and external organizations.
- Compliance: Ensure compliance with safety, security, and other protocols. Stay updated on training and certification requirements.
ADDITIONAL INFORMATION
- 100% on-site at the Pentagon.
- Day Shift, Swing Shift, and Mid Shift Available.
