include but are not limited to Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow. Perform design work sessions and produce deliverables, including mock ups, flow diagrams, etc. Occasional, solution development of Stories for Customer Projects. Configure solutions based on design documentation (i.e. story or design

include but are not limited to Architect or consult on the architecture of project. Responsible for ensuring the solution has long term viability vs short term gain. Provide support in Sales opportunities as needed. Participate in estimation efforts and review of Statements of Work (SOW). This includes understanding new applications and the ability to access and provide a

The VoIP Engineer is responsible for providing the design, installation, operations, maintenance, and sustaining engineering for the assigned telephone systems at various sites operated by our customer, as well as their occupied facilities around the Washington, DC region. The nominal support requirement for this service is 1st shift, with on call at other times . Additio

RCG is a growing federal contracting company and Certified as a Great Place to Work. We are looking for strongly qualified people to help support our clients. We are currently seeking a for a full time position as part of an ongoing contract in Washington DC near Farragut West metro station. Please note Due to the secure nature of this government agency, all candidates mu

INCLUDE, BUT ARE NOT LIMITED TO Responsible for managing and monitoring ticket queue using ServiceNow and Microsoft Office products. Produce, analyze, and report current ticket status and historical trends for all assignment groups to all levels of management within the organization. Provides daily, weekly, monthly and quarterly reports. Routinely reviews the ticket queue

RCG is a growing federal contracting company and Certified as a Great Place to Work. We are looking for strongly qualified people to help support our clients. We are currently seeking a Junior Meteorologist Hydrologist for a full time position as part of an ongoing contract in Silver Spring, adjacent to the Silver Spring metro station. Please note Due to the secure nature

Must live within 50 miles of Washington, DC and have the ability to work onsite as needed. Service Desk technicians provide customer service support during their designated shift, by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals Manage service requests, escalating as appropriate with follow up to resolution Provide

Must live within 50 miles of Washington, DC and have the ability to work onsite as needed. Service Desk technicians provide customer service support during their designated shift, by responding to IT issues, requests for service, and inquiries pertaining to IT equipment and peripherals Manage service requests, escalating as appropriate with follow up to resolution Provide

RCG is a growing federal contracting company and Certified as a Great Place to Work. We are looking for strongly qualified people to help support our clients. We are currently seeking a Program Manager with an active Secret Clearance for a full time position as part of an ongoing contract in Washington, DC. Please note Due to the secure nature of this government agency, a

POC for overall management and coordination for all work under this task with focus on Citrix, Microsoft Exchange, and VMWare. Supports Tier 3 Service D. Create and maintain knowledge base, configuration and support documentation; Create documentation, diagrams, and flowcharts detailing automation and orchestration processes; Deliver cross training to staff on specialized