General Summary

Under general direction, partners with fellow team members within the UMMS Human Resources Shared Services organization and assumes a lead role among internal and external stakeholders and professional advancement communities of practice - both clinical and non-clinical, as well subject matter experts, and vendor partners to design, develop, deliver and optimize the UMMS portfolio of team member development programs and services.

This is a system-level role reporting to the Director of Team MemberDevelopment Development with responsibilities for talent development, policy, system-wide learning, leadership, and organizational development as well as for ensuring that projects meet or exceed client sponsor expectations and are implemented within defined timelines, budgets, and quality standards.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Design, develop, implement, and deliver a full range of system-wide learning, and organizational development services including but not limited to: client needs assessments, change management and leadership alignment, organizational culture and values interventions, talent reviews; succession planning services, performance management programs, leadership development and coaching, individual and group effectiveness assessments, surveys, instructional design, development, delivery, and evaluation of management and employee development learning programs, career and development planning, learning and content management systems, data analytics, and return on investment.
• Lead and oversee the work of both vendors and department colleagues to ensure compliance and adherence to the performance-oriented standards and expectations set forth by UMMS Team Member Development leadership.
• Develops and monitors department project and program portfolio timelines.
• Provides input to training related budgets.
• Independently manages customer relationships. Uses influencing skills to unite key stakeholders in the organization around a common purpose.
• Develops and supports effective team interactions through open and honest communication. Coaches these behaviors and supports relationships that create an environment where individuals and team members learn and grow professionally. Employs knowledge of group dynamics to facilitate effective team functioning and problem solving.
• Provides observed performance input to department and division leadership.
• Leads process improvement cycles in support of system initiatives. Uses process improvement tools to lead projects that improve quality, team member performance, and customer satisfaction while reducing waste and/or cost in observance of our high reliability organization objectives.
• Leads credentialing and train-the-trainer events. Works with leadership to analyze and coordinate credentialed educators, schedules, virtual education/training assets, facilities, workstations, and other resources.
• Provides orientation and training for new staff. Mentors and coaches other team members to support ongoing development and professional practice.

The University of Maryland Medical System is a 14-hospital system with academic, community and specialty medical services reaching every part of Maryland and beyond. UMMS is a national and regional referral center for trauma, cancer care, Neurocare, cardiac care, women's and children's health and physical rehabilitation. UMMS is the fourth largest private employer in the Baltimore metropolitan area and one of the top 20 employers in the state of Maryland. No organization will give you the clinical variety, the support, or the opportunities for professional growth that you'll enjoy as a member of our team.

Education and Experience

• High school diploma/GED required. Bachelor's degree in Instructional Design, Organizational Development, Human Resource Development, I/O Psychology, Organizational Behavior, Business Administration, Liberal Arts, or similar course of study preferred.
• Eight (8) years commensurate, applied professional experience developing and delivering learning and organizational development programs.
• Previous experience in a healthcare setting required.
• Demonstrated experience as an organization development/management consultant (internal or external) preferred
• International Coaching Federation credentials or certification preferred
• Functional experience as a subject matter expert (clinical, revenue, or other), prior Learning Management System (LMS) administration experience, basic, intermediate or advanced adaptive learning solution design and development expertise, artificial and mixed reality authoring systems expertise, e-learning authoring tools experience, screen-cast software preferred.
• Certified Instructional Technologist (Mager Consortium) or Training Director's Workshop Certified professional designation preferred.
• Philips Return on Investment certification, Epic Certification, and/or Project Management Professional certification(s) preferred.

Knowledge, Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional communication skills, both written and verbal.
• Demonstrated experience forging relationships and consulting with leaders including executives at the C-level, SVP, VP, Director, Manager, and Supervisor levels, as well as the ability to encourage and motivate people.
• Demonstrated proficiency in the fundamental concepts, principles, practices and procedures related to organization development, organizational effectiveness, organizational learning, as well as diversity, equity, inclusion and belonging.
• Understanding of instructional design/curriculum development and knowledge of adult learning methods.
• Must possess excellent presentation skills, strong technical documentation skills, and attain proficiency in assigned systems and applications to the standards set by leadership.
• Ability to travel to deliver training and/or special projects.
• Uses active listening and critical inquiry skills, integrates system perspectives, and questions assumptions to analyze performance and recommend optimal interventions.
• Uses informed judgment to recommend and/or act demonstrating reflective reasoning.
• Ability to help others navigate through change and adapt to the rapidly changing needs of the customer, workflow, team, organization and external environment.
• Advanced personal computer skills including Microsoft Word, Excel, and PowerPoint. Other important computer skills include: email, web browsing and search, and learning management system.

All your information will be kept confidential according to EEO guidelines.