Minimum Education
Bachelor's Degree or equivalent years of experience. (Required)
Minimum Work Experience
1 year Experience as interpreter for individuals in critical situations. (Required)
Required Skills/Knowledge
40 Hours interpreter training
Bilingual capability
Understands medical terminology.
Functional Accountabilities
Patient Care
- Facilitate communication among patients, families, and staff.
- Interpret directly and accurately, without omissions, addition or interference with communication.
- Manage assignments independently without close supervision; maintain professional role and sensitivity during critical medical and/or psychosocial situations; respect all parties in the discussion and their individual roles.
- Set limits appropriately; maintain professional boundaries as interpreter; maintain patient, family and staff rights to confidentiality privacy.
- Translate quickly and accurately patient-specific discharge instructions, physician and nursing instructions, and care instructions.
Staff Interpretation Services
- Educate staff in use of interpreter and available interpretation services.
- Communicate with staff about staff needs and patient/family needs.
- Advocate for patients/families with staff to facilitate continuity of care.
- Assist staff to become increasingly culturally sensitive.
Administrative
- Effectively coordinate and schedule interpretation requests.
- Prepare daily schedules for interpretation assignments.
- Keeping and organizing interpretation requests and reports.
- Accurately document interpretation assignments in all systems and databases used and required by the program.
- Perform dispatching duties for the Language Services program as assigned.
Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification
- Anticipate and responds to customer needs; follows up until needs are met.
Teamwork/Communication
- Demonstrate collaborative and respectful behavior.
- Partner with all team members to achieve goals.
- Receptive to others' ideas and opinions.
Performance Improvement/Problem-solving.
- Contribute to a positive work environment.
- Demonstrate flexibility and willingness to change.
- Identify opportunities to improve clinical and administrative processes.
- Make appropriate decisions, using sound judgment.
Cost Management/Financial Responsibility.
- Use resources efficiently.
- Search for less costly ways of doing things.
Safety
- Speak up when team members appear to exhibit unsafe behavior or performance.
- Continuously validate and verify information needed for decision making or documentation.
- Stop in the face of uncertainty and takes time to resolve the situation.
- Demonstrate accurate, clear and timely verbal and written communication.
- Actively promote safety for patients, families, visitors and co-workers.
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.