The Johns Hopkins University, Department of Ophthalmology, is seeking an Optician to join our team of professionals. The Optician will conduct consultative sales of prescription and non-prescription eyeglasses, contact lenses, readers, sunglasses and other eyewear accessories, partner with Opticians and Ophthalmic specialists who perform refractions and issue vision prescriptions, and manage daily Optical store operations.

Specific Duties & Responsibilities

Essential Job Functions:

• Assist customers (patients, visitors and employees) with the selection of frames, lenses and lens treatments in a professional, ethical and confidential manner.
• Fit all types of eyewear including progressive and multi-focal lenses.
• Order lenses from approved eyeglass lab vendors.
• Track and inspect lab work prior to notifying the patient that their order is ready.
• Address and resolve patient concerns related to eyewear performance and product warrantees.
• Order and return store inventory based on Wilmer Optical expectations.
• Monitor latest frame styles and make recommendations for new lines to Wilmer Optical.
• Ensure the store is presented appropriately (meticulously clean, all boards are full, appropriate signage is in place, glasses information ready for customers to review).
• Meet monthly with the Optician Supervisor.
• Attend required training and mandatory meetings.
• Build strong business relationships with referring physicians. Keep them informed about available inventory, lab services, vendor options, product warrantees, pricing and consultative selling.
• Meet and exceed established sales goals for the store.

Other Job Functions

• Adjust and repair frames.
• Prepare and submit all daily sales reports and deposits to Wilmer Finance within a timely fashion.
• Process all invoices for payment through Wilmer Finance.
• Maintain courier bags.
• Provide float coverage as requested to other Wilmer Optical stores.
• Perform other duties as assigned.

• High School Diploma or graduation equivalent.
• One year of Optical retina experience.

• ABO certification is strongly preferred and is required after two years of service.

Classified Title: Optician
Role/Level/Range: ACRO40/E/02/CC
Starting Salary Range: $15.50 - $26.00 HRLY ($48,620 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday, 8:30 am - 5:00 pm
Exempt Status:Non-Exempt
Location:JH Wilmer Eye at Bel Air
Department name: SOM Oph Wilmer Vision Services
Personnel area: School of Medicine