| Nobody's Perfect - Trust Items for Leaders to Ponder
by Nan S. Russell and Tim Muma - Dec, 2012
Trust in the workplace needs to flow both ways, so it's important for management and true leaders to examine their own thoughts and actions. A 20-year veteran in management, as well as a workplace consultant, Nan Russell discusses some areas related to trust that leaders should consider to help ensure growth and sustainability. Nan also explains to Tim Muma how building and working with trust is the ultimate key...and it all s...
The Things We Say
by Nan S. Russell - May, 2014
A three hour delayed connecting flight in Minneapolis created headaches for me and other business travelers seeking to still reach their destinations that day. All seats in the narrow gate area were filled and briefcases, roller-boards, and more passengers occupied available floor space. Every half hour the gate agent updated us on the status of a part being flown in to fix a rather minor, but important, mechanical issue on ou...
Seven Trust-Diminishing Habits to Avoid at Work
by Nan S. Russell - Apr, 2014
When it comes to building or diminishing trust at work one thing is clear, there is no little stuff. Everything matters. That includes routine actions, casual habits, and how, what and to whom you communicate. Too often, the speed of work causes us to quickly craft a message or reply without awareness of its trust-diminishing or enhancing dynamics. But, you can improve your trust-building odds by eliminating common trust-di...
15 Trust Building Communication Practices
by Nan S. Russell - May, 2013
One thing is clear - communication has changed. Some leaders remain wishing and hoping for the way things were, with top down approaches and controlled messaging. But, it doesn't matter what you think of anonymous blog comments, social media avenues, texting, tweeting, or video posting; technology that provides instant access to alternative points of view and influence is here to stay. Unfortunately, more ways doesn't mean mor...
Two Kinds of People
by Nan S. Russell - Jan, 2013
Twelve minutes before I was to speak to a large group gathering in a downtown hotel ballroom, I was still struggling with A/V equipment. With hundreds of presentations under my belt, I'm accustomed to handling last minute glitches. But no matter what I tried, my presentation wouldn't project. Hailing the meeting planner for help, he did his magic and within minutes an A/V tech arrived with another projector. When that, too, f...
USING YOUR WHINE FACTOR
by Nan S. Russell - Aug, 2012
Brian's work was exceptional. Still, as his boss, I rarely offered him additional responsibilities, never thought of promoting him, or selecting him for a critical project. Why? His whine factor got in the way. He was quick to complain to anyone who'd listen how much work was on his plate, or how hard or how late he worked. His whine factor was a protective shield that insured he didn't get more work to do. However, it also...
WHICH HALF ARE YOU?
by Nan S. Russell - Jul, 2012
When more than half of Americans were identified as overweight, people took notice. Major news outlets began educating on how to stay out, or get out, of that statistic. I wish the same attention had been paid when a new survey was released confirming more than half of Americans are dissatisfied with their job. Disliking your job is hazardous to your health and well-being, too. You can't be winning at working if you're diss...
by Nan S. Russell - Jul, 2012
It feels great at the end of a workday to know you've made progress on a mounting to-do list, resolved a persistent problem, dealt with a difficult challenge, or accomplished an important objective. Yet, too often we get to the end of a day and haven't felt feelings of satisfaction, accomplishment, or progress at work, at least not as much as we'd like. Instead, frustration, bureaucracy, and unresponsiveness creep in to th...
IT TAKES TIME
by Nan S. Russell - May, 2012
The story goes that after one of Ludwig van Beethoven's performances, several people were offering him their congratulations, when one woman commented, "I wish God had bestowed me with such genius." "It isn't genius, madam, nor is it magic." Beethoven replied. "All you have to do is practice on your piano eight hours a day for 40 years." That's not the message most people want to hear. Most prefer buying the magazine wh...
DELIBERATE BLACK HOLE TACTICS
by Nan S. Russell - Apr, 2012
After a mutually beneficial business connection, he spontaneously offered, "if you need anything in the future don't hesitate to contact me." He went so far as to name some of the things he'd be happy to be involved in, or help me with, and I made a mental note for future reference. It seemed more than an obligatory remark from this well recognized individual. A few months later, remembering his persistent offer, a situatio...
Winning at Working--What Basics?
by Nan S. Russell - Mar, 2012
The cyclical and now ubiquitously appearing phrase, back to basics, ignites supporters. The reasonableness of returning to previously successful principles, ethics, systems, accountability, approaches, or you-name-it, appears a tantalizing remedy for our individual or collective woes. Who can argue with the refocusing trend of business to trim waste or reconnect with customers, or an expert's approach to help income-starved...
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