| Nobody's Perfect - Trust Items for Leaders to Ponder
by Nan S. Russell and Tim Muma - Dec, 2012
Trust in the workplace needs to flow both ways, so it's important for management and true leaders to examine their own thoughts and actions. A 20-year veteran in management, as well as a workplace consultant, Nan Russell discusses some areas related to trust that leaders should consider to help ensure growth and sustainability. Nan also explains to Tim Muma how building and working with trust is the ultimate key...and it all s...
Winning at Working: The Next Essential Skill
by Nan S. Russell - May, 2015
"Remember, the feeling you get from a good run is far better than the feeling you get from sitting around wishing you were running." Those words from Olympic swimmer and author Sarah Connor capture the essence of a skill those wanting to thrive in the new world of work need. We live in a world with constant interruptions, interesting internet rabbit holes to explore, and mobile apps to try. There's more information than we...
Winning at Working: Off Track
by Nan S. Russell - Apr, 2015
Unfamiliar with the city and location where I was to speak, I added the address to the GPS before leaving home. Arriving in the conference city hours later, I turn it on and dutifully followed the route that chirped at me from the device. “That’s odd,” I thought as the directed turn took me away from the city towards the foothills and into a neighborhood. “Maybe it’s a retreat location,” I mulled as I followed that voice up a...
by Nan S. Russell - Apr, 2015
I hesitated before I answered the question. It was just a slight hesitation, but the question took me by surprise. Someone asked me how could they work on self-improvement and development on the clock. And while I answered at the time with a few tips, the on the clock part stuck with me and got me thinking. When it comes to self-improvement and personal development, there are at least four kinds of people at work: people wh...
Winning at Working: Blurred Lines Require New Skills
by Nan S. Russell - Feb, 2015
Instead of an early start, with time to read the news, check key messages, and write uninterruptedly for a pending project, I spent it down a rabbit hole. What I expected was a five or ten minute interruption to answer a client’s email, marked with one of those urgent exclamation points, but it took me over an hour. Before I could even send the requested information, I got an email telling me, in essence, “never mind,” the dir...
Winning at Working: What Do You See?
by Nan S. Russell - Jan, 2015
Based on dozens of articles that arrived in my inbox in a single week, one might think that the majority of people work in difficult work-cultures, alongside clueless co-workers, under distrusting bosses. Here are a few examples: "You're the Boss, Not the Babysitter" "What to Do When Your Employees Won't Stop Whining" "Giving Feedback to the Clueless" "How to Survive a Toxic Boss" Fortunately, most of us don't wor...
The Things We Say
by Nan S. Russell - May, 2014
A three hour delayed connecting flight in Minneapolis created headaches for me and other business travelers seeking to still reach their destinations that day. All seats in the narrow gate area were filled and briefcases, roller-boards, and more passengers occupied available floor space. Every half hour the gate agent updated us on the status of a part being flown in to fix a rather minor, but important, mechanical issue on ou...
Seven Trust-Diminishing Habits to Avoid at Work
by Nan S. Russell - Apr, 2014
When it comes to building or diminishing trust at work one thing is clear, there is no little stuff. Everything matters. That includes routine actions, casual habits, and how, what and to whom you communicate. Too often, the speed of work causes us to quickly craft a message or reply without awareness of its trust-diminishing or enhancing dynamics. But, you can improve your trust-building odds by eliminating common trust-di...
15 Trust Building Communication Practices
by Nan S. Russell - May, 2013
One thing is clear - communication has changed. Some leaders remain wishing and hoping for the way things were, with top down approaches and controlled messaging. But, it doesn't matter what you think of anonymous blog comments, social media avenues, texting, tweeting, or video posting; technology that provides instant access to alternative points of view and influence is here to stay. Unfortunately, more ways doesn't mean mor...
Two Kinds of People
by Nan S. Russell - Jan, 2013
Twelve minutes before I was to speak to a large group gathering in a downtown hotel ballroom, I was still struggling with A/V equipment. With hundreds of presentations under my belt, I'm accustomed to handling last minute glitches. But no matter what I tried, my presentation wouldn't project. Hailing the meeting planner for help, he did his magic and within minutes an A/V tech arrived with another projector. When that, too, f...
USING YOUR WHINE FACTOR
by Nan S. Russell - Aug, 2012
Brian's work was exceptional. Still, as his boss, I rarely offered him additional responsibilities, never thought of promoting him, or selecting him for a critical project. Why? His whine factor got in the way. He was quick to complain to anyone who'd listen how much work was on his plate, or how hard or how late he worked. His whine factor was a protective shield that insured he didn't get more work to do. However, it also...
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