John Ford works to support individuals and organizations approach conflict with greater clarity. In addition to serving as managing editor for Mediate.com since 2000, John is the immediate past president of the Association for Dispute Resolution of Northern California. He continues to mediate workplace and health care disputes, teach at JFK ...
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Dealing with Difficult Behavior by John Ford - Mar, 2008 Conflict is inevitable in the workplace. However, that does not mean that we cannot work to prevent unproductive behavior that leads to conflict. Difficult behavior is a good example of an area where a difference can be made. Although it is easy to label people as difficult, the real focus should always be on the actual behavior. Dealing effectively with difficult behavior is a skill that can nip conflict in the bud. Diffi... |
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Fire As A Metaphor For Conflict by John Ford - Mar, 2008 Having the skill and knowledge (ability) to deal with conflict productively goes a long way toward conflict management competency. But what about our attitude toward conflict? Does it matter that we view conflict as an unwelcome intruder in our lives? Something that is best avoided? And when it does intrude and we can’t avoid, that fight is the best form of defense? When we say that attitude is everything, we acknowledge t... |
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Integrating The Internet Into Conflict Management Systems by John Ford - Oct, 2007 The Internet and email have changed the environment in which organizations operate. Email allows messages to be sent with ease and speed. The Internet gives unprecedented access to a wide array of information. This changing technological landscape has not only impacted employees, but also the customers, vendors, shareholders and bureaucrats with whom they interact. While email and the Internet may have increased organizational... |
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