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    Employment Notebook - Success in the Corporate Environment
by Alexandra Levit and Cady Chesney - May, 2014
Being successful in a corporate environment can be a difficult task for those fresh out of college or new to the environment. The business tactics, office politics, and expectations of peers and managers are typically things a new employee has to figure out on his or her own – until now. Alexandra Levit, a business consultant and author of "They Don’t Teach Corporate in College," joins the show to share insightful tips and tri...
 
  Interview with Scott Stratten on Customer Service
by Alexandra Levit - Dec, 2014
Good customer service is all about the happy medium, and the right interpersonal skills will help you determine where that is. Along with his partner Alison Kramer, president of UnMarketing Scott Stratten recently hosted a podcast on too-good customer service. Apparently, it is possible to go overboard, and this can leave an impression just as bad as poor service. The discussion got me thinking about the rarely discussed nu...
 
  Today's Tips for Soliciting Customer Feedback
by Alexandra Levit - Dec, 2014
If your customers aren’t telling you what you really need to hear, it might be your fault. When it comes to feedback, it’s about the “how” as much as the “what.” Collecting, managing, and leveraging customer feedback is an essential skill in today’s fast-based business world. Not only does customer input provide critical insights into improving your product or service, but it also goes a long way in maintaining customer...
 
  How to Know if Your Technical Skills Need an Upgrade
by Alexandra Levit - Dec, 2014
The market for continuing education in technical fields is exploding, but are re-skilling efforts worth it? The answer is: it depends on your situation. According to the 2014 Udemy Skills Index, an analysis of trends in American skills development based on data from Udemy’s top 100 paid online courses, technology courses have the highest enrollment numbers of any subject. We get that we need them, and so we’re signing up in...
 
  10 Ways to Juice Up Your Job
by Alexandra Levit - Oct, 2014
When it comes to the topic of finding one’s passion, Curt Rosengren is the man with the plan. He’s been blogging on this issue longer than anyone else I know, and here’s what he had to say on Wild About Work: “Far too often when people’s careers start to get a little stale, they do one of two things. They either go into ‘grit your teeth and suck it up’ mode (after all, work IS a four-letter word, right?), or they do a swan di...
 
  How to Hire the Best Project Managers
by Alexandra Levit - Oct, 2014
When you bring in new project managers, do you do so strategically? Interviewing is subjective, of course, but for the essential job of Project Manager, you want your process to be as bulletproof as possible. After all, ending up with a bad Project Manager could cost you big time. Fortunately, PMO director Russell Harley is here to share his best practices for making the right hiring decisions upfront. Alexandra Levit: R...
 
  What to Do If Your New Job Isn’t What You Expected
by Alexandra Levit - Sep, 2014
According to a new survey by staffing firm Robert Half, 41 percent of workers said the role they accepted at a company was different than what had been outlined to them during the interview process. If you find yourself in this situation, what’s the most productive way forward? To gain insights into this unfortunately common scenario, I tapped Paul McDonald, senior executive director at Robert Half. Paul, from the comp...
 
  Why You Need to Close Your Open Offices Now
by Alexandra Levit - Jun, 2014
The open office trend has reached a fever pitch, with nearly 70 percent of American workers now residing in them. But is an open office really the best way to go? A few months back in the New Yorker, Maria Konnikova reported that open offices don’t actually do what they were designed to do, which is to facilitate communication and idea flow. She said: In 2011, the organizational psychologist Matthew Davis reviewed more...
 
  5 Things High Performers Do to Drive Better Result
by Alexandra Levit - May, 2014
Were you born to succeed? Not necessarily. As it turns out, even if you’re mid-career and feel you’ve never shined in school or work, you can completely transform your ability to contribute. I recently had the opportunity to meet David Sturt, author of the book Great Work: How to Make a Difference People Love. As he describes in his piece for Forbes, last year Sturt’s firm the O.C. Tanner Institute conducted a fascinating s...
 
  Sweeten the Bad Apple On Your Team
by Alexandra Levit - Apr, 2014
I’ve been getting a lot of reader emails about the pervasiveness of negativity in the workplace. I can understand where people are coming from. After all, the business world is still reeling from the effects of the recession, and many employees are overworked, frustrated and stressed out. Perhaps you have a mostly terrific team made up of individuals who are upbeat, motivated and dedicated to doing the best job possible. But t...
 
  10 Things About Work You Should Have Learned in Kindergarten
by Alexandra Levit - Apr, 2014
Some of you know that my firstborn is six years old and in kindergarten. He’s learning all the basics – how to add, how to read, how to tie his shoes. But he’s also mastering some great lessons that it would behoove all of us to remember as we slog through the work week and attempt to advance our careers. Here they are: in my son’s words: “Always try to do it yourself before you ask the teacher.” The kids in my son’s cl...
 
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